What to do if I forget my password?

You can change your password by clicking on the “Forgot my password” option in the login interface. Click on “Forgot Password”, put in your email or mobile number and you will receive a code, fill in that code, enter a new password, and save.

What to do if I forget my login credentials?

You can change your password by clicking on the “Forgot my password” option in the login interface. Click on “Forgot Password”, put in your email or mobile number and you will receive a code, fill in that code, enter a new password, and save.

Can the delivery address be changed?

The delivery address cannot be changed after the order is dispatched. However, before the order is dispatched, you can email us at support@nainileaf.com to change the delivery address and we will consider it. You can also WhatsApp us at +91 9557728171 or +91 9664186307.

Can the order information be changed?

The order information cannot be changed after the order is dispatched. However, before the order is dispatched, you can email us at support@nainileaf.com to change the order information and we will consider it. You can also WhatsApp us at +91 9557728171 or +91 9664186307.

How to track the order that I placed?

You will be duly informed when the order is dispatched. You will also be provided required information about our delivery partners so that a smooth delivery can be ensured.

How long will it take for the order to arrive?

The order is usually dispatched within a day. Your order can take 3 to 7 days for arrival depending upon your address.

How to cancel my order?

An order cannot be canceled after it is dispatched. However, before the order is dispatched, you can email us at support@nainileaf.com and we will get in touch with you.

How to know that my order is confirmed?

After you place the order and complete the payment, your order will be confirmed. You will receive an email on your registered ID regarding the same. You can also go to My Orders and double-check your confirmed order.

What should I do if I receive a damaged/wrong order?

In case you have received a damaged or wrong order, you should email us at support@nainileaf.com within 12 hours of receiving the delivery, informing us about the issue. We will get in touch and do the needful to help you in every possible way. You can also WhatsApp us at +91 9557728171 or +91 9664186307.

How to use my cashback coupon?

All the available coupons will be visible in your cart. You can avail the coupons by clicking on them, and the discount will be reflected in your cart.

What to do if money has been debited multiple times from my account?

If there is any discrepancy in the transaction, please email us at support@nainileaf.com as soon as possible. We will check it from our side and do the needful to help you in every possible way. You can also WhatsApp us at +91 9557728171 or +91 9664186307.

How can I know about the various offers on the website?

All the major offers at Nainileaf are always displayed on the main landing page of the website. You can also access all great offers by clicking on View More.

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